1. Delivery area
KW Publishers currently ships website orders only to serviceable addresses within India. This applies to books, papers, individual journal copies, annual journal subscriptions, and monographs. The checkout therefore fixes the country as India and asks you to select an Indian State or Union Territory.
2. Shipping charges
Standard shipping is free for every eligible website order. There is no ₹50 small-order fee and no minimum purchase value for free standard shipping. If a special delivery service is ever requested outside the normal checkout process, any separate charge will be disclosed and agreed before it is arranged.
3. Processing and dispatch
We begin processing after payment is confirmed. Dispatch timing depends on stock, publication status, weekends, public holidays, and operational conditions. Pre-orders dispatch after the relevant title is available. For annual journal subscriptions, issues are dispatched according to the journal’s publication schedule rather than all at once.
When available, dispatch or tracking information will appear in My Orders or be shared using your order contact details. An estimate is not a guaranteed delivery date.
4. Address accuracy and serviceability
Please provide the recipient’s name, complete address, city, State or Union Territory, 6-digit PIN code, and reachable phone number. You are responsible for checking these details before payment. We may contact you if the address appears incomplete or a courier reports that it is not serviceable. A correction requested after dispatch may not be possible.
5. Delivery attempts and delays
The courier may contact the recipient and may make more than one delivery attempt according to its process. Weather, public disruption, transport constraints, remote-location routing, address issues, and other events outside reasonable control can cause delays. Contact us with your order number if tracking has not moved for an unusual period or the parcel is marked delivered but cannot be located.
6. Damaged, missing, or incorrect parcels
If an item arrives damaged, defective, incomplete, or different from what was ordered, keep the item and packaging and send a return or replacement enquiry within seven calendar days after delivery. Photographs may help us verify transit damage or an incorrect item. Do not send anything back until we provide the return address and instructions. See our Return, Replacement & Refund Policy.
7. Cancellation
A paid order may be cancelled from My Orders only while it remains eligible and has not been dispatched. An accepted cancellation creates a full refund request. Once dispatch is recorded, use the seven-day return or replacement process after delivery.
8. Contact
For shipping assistance, use Contact Us and include the order number. You may also call +91-011-43528107.