1. Seven-day request window
You may request a return or replacement within seven calendar days after the order’s recorded delivery. Submit the request from Contact Us while signed in, choose Return or Replacement, select the related order number, and describe the reason. For a journal subscription, the window applies separately to each physical issue when it is delivered.
A request submitted after the seven-day window may be declined unless applicable law requires otherwise.
2. What can be requested
You may contact us about an item that is damaged in transit, defective, incomplete, incorrectly supplied, or otherwise unsuitable, or about another genuine return reason. Keep the item in substantially the condition received and retain its packaging where reasonably possible. Opening a parcel to inspect the item does not by itself prevent a request.
We may decline a request where an item was marked, altered, extensively used, or damaged after delivery, or where the order and delivery cannot reasonably be verified. This does not limit rights that apply to defective, misdescribed, or incorrectly supplied goods under law.
3. Verification and return instructions
Our team reviews the selected order, delivery date, reason, and any helpful photographs. If the request is accepted, we will tell you the return address, packing requirements, courier steps, and whether return-shipping responsibility applies to KW Publishers or the customer for that request. This avoids sending a parcel to an incorrect location.
Do not dispatch an item without our written instructions. Unauthorised parcels may be delayed, refused, or impossible to identify.
4. Replacements
An accepted replacement is subject to stock and publication availability. We dispatch the replacement after the returned item or other requested evidence is received and verified, unless we tell you otherwise. If the same item or issue is unavailable, we will offer an appropriate alternative where possible or process a refund instead.
5. Returns and refunds
For an accepted return, we inspect the item after it reaches us. Once approved, the eligible refund is initiated to the original payment method. We do not normally issue cash or transfer a refund to an unrelated account. Any deduction or exclusion will be explained and will not override rights that cannot legally be limited.
The website may show “refund initiated”, “pending”, or “refunded”. Razorpay and the customer’s bank or payment provider control the time between initiation and the final account credit. Contact us with the order number if a processed refund has not appeared after the provider’s stated timeline.
6. Cancellation before dispatch
If a paid order has not been dispatched, a signed-in customer may use Cancel order in My Orders. The website locks and rechecks the order so a dispatch and cancellation cannot both be accepted. A successful request blocks fulfilment and automatically creates a full refund to the original payment method.
If dispatch has already been recorded, cancellation is unavailable. After delivery, use the return or replacement enquiry within seven days.
7. Refunds initiated by KW Publishers
We may initiate a full or partial refund where an item is unavailable, fulfilment cannot proceed, an accepted return is completed, or another verified adjustment is required. The order history records refunded amounts and, where available, provides the related credit note.
8. Contact and escalation
Use Contact Us for a return, replacement, or refund concern and include the order number. You may also email kalpana@kwpub.in or write to KW Publishers Pvt. Ltd., 4546, I-2/16, 3rd Floor, Ansari Road, Darya Ganj, New Delhi, Delhi 110002, India.